[ref. g2723704] Sr Customer Service Executive - Hybrid Network Services Network Operations & Support
Tata Communications Limited Pune
Job Description
Job Description
The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.- 6 Years of experience in :
- Basic Telecommunications network understanding
- Basic Knowledge of Access Technologies (FTTx and HFC)
- Understanding of alarms and ability to identify service impact
- Good written English and communications skills
- Netcool, Remedy, E6000 (CMTS), , NxT, Tableau, knowledge preferred
- Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)
Responsibilities
Maintaining, administering, upgrading, and troubleshooting network tools and equipment
Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.Ensure SLA are achieved & work proactively to maintain the same.
Conduct vulnerability assessments for networks, Servers, applications, and operating systemsConduct network security audits and scanning on a predetermined basis.
Compile and track vulnerabilities over time for metrics purposes.
Timely upgradation of all the tools used and their related documents like SOPs etc.
Desired Skill sets
Demonstration of problem-solving skillsPrior experience in providing technical support in fast paced, high availability, 24X7 environments.
Knowledge of network, operation systems
- Alarms filtration and Ticket raising based on business rules
- Ticket co-relations and assignment to correct resolver group
- Perform Alarm-Event correlation, Service Impact Assessment
- Notify Retail/Wholesale Service Provider of incidents - outage notifications
- Support and execute the Real Time Change Management (Planned Outage) process
- Maintain Work logs for each ticket
Tata Communications LimitedPune
elements integration and commissioning for fast rollout and network upkeep to improve RAN/Core KPIs & quality network to customers. He should work with cross functional NOC teams to ensure for successful delivery of our network Projects.
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Job Description
Vacancy Title : Customer support executive
Description : If you having below experience then only apply for this profile so that we will schedule your interview.
• Good communication skills, spoken English and Hindi are must...