Customer Service Representative

apartmentHCLTech placeHyderabad calendar_month 

Job Description

Job description - Associate

Profile: Trust And Safety Specialist, MS Office, Google Sheets,

Responsibilities:

Ensure that all requests from the clients are addressed and prioritized in timely manner to reach the SLAs

Review and analyze each cases with high accuracy to mark the deal as compliant/Non Compliant Validate Cases categorization, Workflow Adherence,SOP adherence Skill requirement Technical : Basic understanding of Google Sheets, MS Excel & Word

Strong analytical skills Communication

Proficient in English writing and speaking skills Nice to have:

Previous experience trust & safety/ Google compliance domains/Adwords will be an advantage
  1. 2 Years of working experience in MNC's

Client Place

Shift Day shift

Location- Hyderabad

Cabs- Provided within 32- 35 Km

Ops expectations- Good knowledge of trust & safety working under non voice process

Please share your updated resume [Confidential Information]

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