[ref. e98854602] Team Leader LLS - Voice

Position Overview:

Assisting the Supervisor with the employee reports and client reports. Helping the Supervisor access the workflow to ensure that the client’s expectations are realized.

Primary Responsibilities:

• Performs a “lead” function under minimal supervision by scheduling, prioritizing and allocating work in accordance with product delivery requirements. Initiate start up.
• Providing advice, guidance and training to production personnel.
• Inspecting the work produced and ensures that it meets quality standards.
• Keep Supervisor informed of all departmental issues.
• Preparing all required statistics and reports of Production activities.
• Liaison between the Production personnel and the Supervisor.
• All other duties as assigned

Minimum Qualifications:

• High School or equivalent.
• Combination of additional related education / experience totaling one (1) year.

Required Skills:

• Ability to understand and give instruction accurately.
• Ability to access workflow and make recommendations accordingly.
• Basic computer and interpersonal skills.
• English speaking preferred.
• Proficient in Microsoft office, specifically Word and Excel
• Ability to follow instructions
• Communication skills
• Ability to learn and understand quality plans
• Detail Oriented
• Ability to lift 10 pounds to should height unassisted
• Ability to stand/walk up to three hours without sitting.

• International voice process
• Roaster planning
• Attrition and Shrinkage Control
• Min 1 to 2 years of exp into Team Leader role
• Flexible to work with Rotational week off
• Flexible to work with Rotational Nightshift
• Should have Own Transportation