Infra Tech Support Practitioner
Accenture Bangalore
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes).
Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : IBM WebSphere MQ
Good to have skills : NA
Minimum 3 year(s) of experience is required
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes).
Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : IBM WebSphere MQ
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms within defined operating models and processes, implementing technology at the operating system-level across all server and network areas.
Roles & Responsibilities:- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work-related problems.
- Provide hardware/software support for configured services running on various platforms.
- Implement technology at the operating system-level across all server and network areas.
- Perform L1 and L2/ basic and intermediate level troubleshooting.
- Maintain and update documentation for systems and software products.
- Collaborate with cross-functional teams to resolve technical issues.
- Must To Have Skills: Proficiency in IBM WebSphere MQ.
- Strong understanding of IT infrastructure and networking.
- Experience in system administration and maintenance.
- Knowledge of troubleshooting hardware and software issues.
- Familiarity with ITIL framework and best practices.
- The candidate should have a minimum of 3 years of experience in IBM WebSphere MQ.
- This position is based at our Bengaluru office.
- A 15 years full-time education is required.
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Project Role : Infra Tech Support Practitioner
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