Shift Lead - Global Security Command Centre

Job Description

This role requires exceptional leadership skills, critical thinking, and the ability to coordinate and communicate effectively across various teams and regions.

Responsibilities:

• Lead and supervise a team of security operators during assigned shifts, ensuring efficient and effective performance.
• Monitor real-time security alerts, incidents, and emergencies across global facilities, and initiate appropriate responses.
• Coordinate with various security teams, including on-site personnel, law enforcement agencies, and third-party vendors to manage security incidents and escalations.
• Maintain situational awareness by reviewing security reports, analysing trends, and providing timely updates to management.
• Support the Head of Global Security Command centre in achieving the organisational and departmental goals.
• Collaborate with cross-functional teams to develop and implement security protocols, procedures, and training programs.
• Develop and implement robust travel safety protocols and guidelines, ensuring the well-being of personnel during business travel.
• Establish and maintain relationships with external partners to enhance the organization's incident response capabilities.
• Utilize advanced security technology, including CCTV, access control systems, and incident management software, to enhance operational efficiency.
• Provide guidance and support in complex security situations, making quick and informed decisions to mitigate risks.
• Conduct regular shift briefings and debriefings to ensure smooth transition of responsibilities between shifts.
• Foster a culture of continuous improvement by identifying areas for process enhancement and implementing best practices.
• Prepare comprehensive shift reports detailing incidents, responses, and recommendations for future actions.
• Maintain compliance with regulatory requirements, industry standards, and company policies.

Requirements:

• Bachelor's degree in Security Management, Criminal Justice, or a related field (or equivalent experience).
• Minimum of 7 years of experience in security operations, with a demonstrated track record of leadership and team management.
• Proficiency in using security technology, incident management software, and communication systems.
• Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.
• Excellent communication skills, both written and verbal, for effective coordination and reporting.
• Proven ability to collaborate with diverse teams and adapt to dynamic situations.
• Knowledge of global security trends, best practices, and emerging technologies.