Customer Support Executive

Job Description

Description

As a Customer Support Executive, you will be responsible for providing exceptional support to our customers, resolving their issues, and ensuring a positive experience with our products and services.

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintain customer records and document interactions in the CRM system.
• Identify and escalate issues to the appropriate teams when necessary.
• Develop and maintain a knowledge base of the evolving products and services.

• Bachelor's degree in any field or equivalent experience.
• Strong verbal and written communication skills in English and Hindi (additional regional languages are a plus).
• Proficiency in using customer service software and CRM tools (e.g. Zendesk, Freshdesk).
• Basic understanding of troubleshooting techniques and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Strong interpersonal skills with a customer-oriented attitude.
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint).

• Office cab/shuttle