Customer Relationship Executive (CRE)

apartmentVISION QUEST VENTURE placeRaipur calendar_month 

Job Description

Job DetailsTo achieve the sales targets by engaging with the customers, explaining the offerings from the brand, assisting them in choosing the desired product and completing the sales transactionExternal InterfacesInternal Interfaces
  • Customers
Regional teams
  • VM team
Merchandising team
  • Support teams
Job Requirements Education Graduate Relevant Experience0- 4 years Behavioral Skills
  • Customer Centricity
Delivers Results
  • Nurtures Relationships

Passionate about our Categories & Products

Knowledge
  • Sales/ retail experience
Process Contributions Process Contribution Process Outcome Performance Measure Sales: Product Sales
  • Receive and engage with the customer to understand the customers requirement
Introduce the various product offering to the customers and facilitate customer buying decision
  • Prepare the estimate of the products selected and completing the sales transaction
Achieve category wise sales target for the allocated section
  • Assist the customer in a sales return or repair work
Store operating policy
  • Increase in customer satisfaction score

Increase in revenue

Sales: Retail Operations: Store Management
  • Adhere to the standard operating procedures in the store
Adhere to cost savings practices undertaken in the store
  • Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment
Ensure proper and attractive display of the products at the appropriate counter
  • Transfer the stock to the locker at the close of the day
Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft
  • Monitor the dead stock and liaison with the store manager to minimise the same
Provide support to the marketing team, VM team and IRSG teams in ensuring the compliance of the store and improve footfall
  • Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes
Store management
  • Adherence to policies
Sales: Retail Operations: Feedback management
  • Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings
Feedback mechanism
  • Increase in customer satisfaction score
Retail operations: Field sales operations management: Customer complaint resolution
  • Manage customer queries and complaints as per the company guidelines
Complaint resolution policy
  • Customer satisfaction scores
Job Types: Full-time, Permanent

Pay: 18,

  • 00 - 20,000.00 per month
Jadwal:
  • Day shift

Tunjangan:

  • Cell phone reimbursement

Education:

  • Bachelor's (Preferred)

Experience:

  • Business development: 2 years (Required)
Lead generation: 1 year (Required)
  • SALES: 1 year (Required)
  • CRM: 1 year (Required)

Language:

  • FLUENT ENGLISH (Required)

Work Location: In person

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