Service Delivery Manager
Capgemini Technology Services India Limited Bangalore
Job Description
- Successfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLA
- Experienced in Managing Multi Org / Global implementations of Salesforce application (Sales, Service, Health clouds)
- Management and be aware of KM processes that are necessary to effectively manage RUN
- Responsible for proactive monitoring and ensuring high availability of salesforce applications
- Responsible for the delivery of all RUN scope activities like Incident, Problem, Environment and Change Management
- Responsible for quality KPIs through corrective and preventive maintenance activities by engaging in RCA/FMA process and resolutions.
- Responsible for Weekly/Monthly SLA tracking and reporting
- Must be able to drive Major Incident management process
- Ensure minimizing all backlogs of issues reported from production
- Should have strengths in project planning, resource budgeting/forecasting, estimations, and stakeholder management.
- Experience in Integration/Middleware/Automation tools/ DevOps would be an added advantage
Skills:
- Salesforce Service Cloud
- Salesforce Health Cloud
- Salesforce Commerce Cloud
- Salesforce Billing
- Sales Cloud
- Risk Management
- Project Management
- Process Improvement
- (SDLC) Methodology
GSSTech GroupBangalore
We are hiring a Service Delivery Manager for a leading banking client in the UAE. The role requires overseeing the delivery aspects of the squad, managing resources, handling delivery challenges, and ensuring smooth operations for offshore resources...
Swiss ReBangalore
driven continuous improvement in service operations integration and management centred around the customer experience.
Essentials
• At least 10+ years of total IT experience out of which a minimum 3+ years of experience in a similar role, ideally...
Arun Thiyagarajan (Proprietor of Swathi Business Solutions)Bangalore
Job Description
Job Description:
• We are seeking an experienced and dynamic Oracle Service Delivery Manager to join our team. The ideal candidate will have a strong background in managing Oracle services and a proven track record of delivering...