Technical Support Engineer
Job Description
Role: Technical Support Engineer ILocation: Remote
Shift timings: US shift/ UK shift (Rotational)
About Joveo
JOVEO stands for a job for everyone. That's our mission - to deliver the right job to everyone in the world.
We are the global leader in programmatic job advertising, driving innovative recruitment marketing solutions for employers. Harnessing AI, our platform delivers the most qualified candidates quickly and within budget, giving our customers a competitive edge.
Joveo was founded in 2017 by a group of visionary entrepreneurs and enthusiastic problem solvers who foresaw the need for greater transparency and predictability in recruitment marketing. The focus was on building a cutting-edge technology platform that uses data and machine learning to enable employers, staffing agencies, RPOs, advertising agencies, and job sites to address this need better and more cost-effectively.
Backed by marquee investors like Nexus Ventures Partners, Joveo has been featured in Inc. Magazine's List of America's Fastest-Growing Private Companies for three years in a row.
We're the global leader in programmatic job advertising driving next-gen recruitment technology solutions for employers around the world. Harnessing machine learning and industry expertise, our platform delivers the most relevant candidates in the shortest time, giving our customers a competitive edge.
For more information, visit www.joveo.com
About the role
We are looking for a Technical Support Engineer to assist our rapidly growing customer base. As part of our technical support team, you will be the primary point of contact for all technical issues. You'll fit right in with us if you have a passion for unraveling complex issues and are comfortable working in a fast-paced environment.If you're looking to work in an open, collaborative environment side-by-side with our development engineers to resolve customer issues and shape future product design, we can't wait to hear from you!
Responsibilities:
- Troubleshoot and research customer issues.
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues.
- Escalate unresolved issues to appropriate internal teams (e. g. software developers)
- Ensure all issues are properly logged.
- Become a product expert for stakeholders and stay up-to-date on new features in Joveo.
- Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds, or best practices.
Requirements:
- 1-3 years of experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases).
- BE/B. Tech in Computer Science, Engineering, or equivalent experience in software and/or a technologically relevant field.
- Experience in writing code in any scripting language such as Bash and Python. (not mandatory)
- Proficient in MS Excel.
- Experience in SQL and NoSQL databases.
- Experience working with REST/SOAP APIs.
- Experience in cloud infrastructure such as AWS.
- Excellent analytical skills, and a passion for pinning down technical issues, and solving problems.
- Enjoys a fast-paced startup environment.
- Should be willing to work the night shift/ US work timings.