IT Support Specialist

Job Description

As an IT Support Specialist, you will be joining a global team supporting customers worldwide. Leveraging your customer service skills, you will provide the highest level of service in resolving support issues and fulfilling requests. You will be working in a fast-paced and dynamic environment supporting a multitude of security layers and applications.

Responsibilities

Essential Responsibilities:

Account management using application systems such as Active Directory, Horizon, Azure, FTP, W365 and other various online review platforms.

Support end-users (customers and employees) with range of application and hardware issues, within specified service level agreements (SLAs).

Strong written and verbal communication skills required to provide highest level of customer service (whether via ticketing system/phone/screenshare) and to thoroughly document resolution steps.

Attend various team and departmental meetings.

Publish and maintain internal articles in knowledge base documentation.

Collaborate with other application services and/or infrastructure teams to resolve multi-faceted environment issues.

Participate in periodic application services or technology projects to improve overall efficiency and/or services.

Conduct training for new hires and/or act as mentor to less experienced team member

Qualifications

Minimum Education Requirements:

You have at least an Associates degree.

ITIL Foundations Preferred

Minimum Experience Requirements:

You have at least 1+ years of experience in either IT, support, customer service or other technical role.

You have a strong proficiency with O/S (Windows & Mac), Microsoft 365, Active Directory