Customer Service Representative

apartmentIntriant HR Services - India placeThāne calendar_month 

Job Description

Skills:
Excellent communication skills, Empathy, Problem-solving, Patience, Active listening, Conflict resolution, Time management, Adaptability,

Company Overview

Intriants Services is a recruitment and staffing company based in Mumbai with 2-10 employees. Visit Intriants Services for more information.

Job Overview

This position is for a Customer Service Representative as a junior-level role with 1-3 years of experience in Mumbai. It is a Full-Time position.

Qualifications And Skills
  • Excellent communication skills
  • Empathy
  • Problem-solving abilities
  • Patience
  • Active listening skills
  • Conflict resolution capabilities
  • Time management
  • Adaptability
Roles And Responsibilities
  • Respond to customer inquiries via phone, email, and in-person
  • Resolve customer concerns in a professional and efficient manner
  • Provide product and service information to customers
  • Document all interactions with customers accurately
  • Escalate issues to the appropriate department when necessary
  • Ensure customer satisfaction and loyalty through excellent service
  • Adhere to company policies and procedures
  • Collaborate with team members to improve overall customer experience
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