Commercial Account Manager
Job Description
Globally, Amagi works with 800+ content brands, delivering 3800+ channels with deployments in 150+ countries, managing programmatic ad opportunities over 50 billion. Amagi has industry-leading deep technical integration with 150+ Free Ad-supported Streaming TV (FAST) services, making it one the largest tech providers and a first-party ad platform for the FAST industry segment.Amagi has a presence in New York, Los Angeles, London, Paris, Singapore, Seoul and Sydney, with innovation centers in Bangalore, Zagreb, and Lodz, and a global media monitoring center in New Delhi.Amagi is one of the highest valued mediatech companies in the world and its investors include Accel, Norwest Venture Partners, General Atlantic, Premji Invest, Avataar Ventures and Nadathur Holdings.
Today, Amagi is the fastest growing media and entertainment technology company on Earth. Founded in 2008, Amagi is a global leader in cloud-based products and solutions for broadcast and connected TV. Our cloud-based platforms support broadcast-quality, 24-hour linear channel production, channel distribution to Free Ad-Supported Streaming TV platforms, live orchestration for sports and news, OTT server-side ad insertion, and monetization analytics, as well as cost-effective disaster recovery.
Our identity and mission: Amagi, epitomizing the essence of freedom, embarks on an extraordinary mission to establish the world&aposs foremost media technology business rooted in a foundation of goodness. Our commitment to autonomy is paralleled by our shared connection through a compelling purpose, with the Amagi way serving as our guiding light.In our pursuit, we strive to create a harmonious blend of individual freedom and collective purpose, shaping a unique and transformative journey that sets us apart in the realm of media technology.
Job Profile:
We are Looking for outstanding individuals to join our rapidly growing Commercial Account Management team, which supports Amagi&aposs commercial customers in maximizing the value of our products and services. This role requires a strategic advisor, technical consultant, and solution architectsomeone with a blend of technical expertise and business acumen to manage complex accounts, foster growth, and drive successful deal closures.
The primary responsibility of this role is to own the designated customer account. The account managers must ensure high levels of customer satisfaction and recognition of Amagi&aposs value, with the main objective of driving renewals and additional revenue.
Key Responsibilities:
- Be the single point of contact for all customer queries. Own the account and make sure the customer gets the best service from Amagi.
- Build and maintain long-term relationships with customer-side decision-makers and product users.
- Proactively solve problems for the customers with a sense of urgency to bring things to a quick resolution.
- Be an active advocate of Amagi&aposs products and capabilities to the customer.
- Cross-sell and up-sell various Amagi Products/services to the customers.
- Drive renewals and growth among our most valuable customers.
- Analyse accounts to identify opportunities for growth as well as risks of churn.
- Maintain a cadence of communicating with customers about their roadmap trends, and identifying, developing and closing deals for both tactical and strategic projects.
- Manage pipeline, build forecasts, and effectively plan the year and achieve the sales targets.
- Provide feedback to the internal teams regarding the product and service improvement.
- Become a Streaming TV | OTT | FAST | Content distribution expert and an industry consultant.
- Be responsible for customer&aposs success and customer happiness.
Skills and Expertise Required:
- 4+ years in Customer Success, Account Management, or similar customer-facing roles within Internet Publishing, Media & Entertaiment, Broadcast, Streaming TV, OTT or similar industries.
- Previous experiences in technical but customer-facing roles like Solution/Sales Engineer, Customer Engagement Engineer, Technical Account manager.
- Technical background with understanding of digital workflows, video streaming management, distribution, analytics and monetization
- Experience building and maintaining relationships, while driving engagement and upsells.
- Ability to understand customer business strategy, goals and initiatives to translate these into Amagi&aposs opportunities to strengthen customer relationships..
- Proven ability to operate effectively in a fast-paced, entrepreneurial environment in which cross-functional teamwork and initiative is a must.