Customer Support Associate - Telecaller

Job Description

Company Overview

Key 4 You Pvt Ltd is a leading and trusted real estate consultancy based in Gurgaon. Specializing in offering the finest real estate properties, the company is dedicated to delivering optimal property solutions to its clients. With a team of 11-50 talented employees, Key 4 You Pvt Ltd thrives in the real estate industry, tailoring services to meet the diverse needs of property seekers.

Job Overview

As part of the team, you will play a critical role in upselling property services to potential clients.

• Strong communication skills are essential, with proficiency in both Hindi and English to effectively interact with diverse clientele.
• Adept at telemarketing strategies to reach out to prospective clients and generate leads within the real estate industry.
• Proven skills in telesales to efficiently articulate property features and benefits to potential buyers and close sales.
• Ability to upsell properties and related services by understanding client needs and offering tailored solutions.
• Prior experience in customer support, ensuring courteous and professional assistance to all client inquiries and concerns.
• Competency in managing databases and maintaining precise records of all client interactions for seamless follow-ups.
• Familiarity with CRM tools and software to track progress and maintain effective communication channels with clients.
• Strong problem-solving skills to address client issues promptly and enhance customer satisfaction.

• Handle inbound and outbound calls to provide information about real estate properties and related services.
• Assist in developing effective sales strategies to maximize lead conversion and achieve sales targets.
• Maintain client relationships by offering excellent customer service and addressing any inquiries or issues promptly.
• Coordinate with the sales team to identify potential upselling opportunities and pitch relevant services.
• Document and maintain detailed records of all interactions with clients, ensuring accuracy and accountability.
• Follow up on prospective leads, providing additional information as needed to assist in sales closure.
• Conduct market research to better understand client preferences and stay up to date with current real estate trends.
• Collaborate with team members to share insights and strategies that contribute to overall sales success.