Technical Product Support Specialist
Twixor Bangalore
Job Description
Skills:Technical Troubleshooting, Problem Solving, Product Knowledge, Communication Skills, Attention to Detail, Handling tickets,
Company Overview
Twixor is a Singapore-headquartered company with a global client base, specializing in enabling business transactions over messaging channels and orchestrating digital customer journeys with intelligent automation across various industries.
Job Overview
Mid-Level: 4 to 6 years of experience in Technical Product Support Specialist role located in Bangalore. Competitive salary, opportunity to work in a global company with 51-200 employees in the IT Services and Consulting sector.
Qualifications And Skills- 2 to 5 years of experience in Technical Product Support or similar role
- Strong skills in Technical Troubleshooting and Problem Solving
- Excellent Customer Service and Communication Skills
- Solid Product Knowledge and Attention to Detail
- Analytical Thinking and ability to handle tickets efficiently
- Provide technical support to customers on product-related queries and issues
- Troubleshoot technical problems and escalate complex issues to the appropriate teams
- Engage with customers to understand their requirements and provide effective solutions
- Create and maintain documentation for product support processes
- Collaborate with cross-functional teams to improve product features and user experience
Notice Period :30 days or Immediate joiner for first preference.
Work Location: Bangalore
AdvarraBangalore
functionality to customers.
• Engage appropriate team members to provide product demonstrations to support the needs of the existing customer base and the business development team.
• Perform other job-related duties as assigned.
Location
This role is open...
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