[ref. b95433616] Bangalore - Technical Sales Support Specialist
Job Description
This job is with ABB, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
This position reports to
Sales Support Manager
Your role and responsibilities
This role is contributing to the Process Automation Energy Industries in Bangalore, India. Main stakeholders are will be reporting to Global Channel Support Manager and will be part of the Global Channel Support team working under India Operation Center, Process Automation (INOPC PAEN).Your responsibilities include, supporting ABB's Process Automation Channel Partners on all Presales Technical Support, Training and Aftersales Technical Support aspects. The work model for the role is: You will be mainly accountable for: Support pre-bid technical queries, advising best-fit solution, product positioning, technical queries on system capabilities, limitations, licensing, lifecycle status, etc.
and to validate solutions, BOM generated by Partners, before order is placed Lead technical discussions along with Partners & their customers on ABB control system products and industry specific solutions such as Batch Mgmt. solutions, Water Solutions, etc., and own the offered solution Supports Partners with both, Sales and customized Technical/hands-on engineering Trainings on products and solutions offered Provide technical guidance to new Partners on initial system configurations, controller configurations, graphic configurations, system sizing (servers/workstations/switches), etc Will be the first support contact for Partners.
Assist Partners, to the extent remotely possible, taking accountability of the Product related technical issue & resolution of the same Liaise with Product Managers & L3 team on product related issues on an ongoing Partner project and lead the follow-up of issue resolution with L3 team, in cases where there's no local Partner support team in LD's
Qualifications For The Role- You are immersed in hands-on project engineering experience with ABB Control System products either in System 800xA, S+ SCADA, Freelance DCS
- Ability to demonstrate your industry specific experience either with Batch mgmt. applications, Water solutions, F&B applications, and exposure to Digital offerings in OT space is a plus
- You should have international exposure, handling Customer/Channel Partner support roles, is a plus
- Degree in Engineering with more than 8years of relevant experience
- You are at ease communicating in English
- Should be flexible to support geographies in different time zones other than India
More about us
The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize.The Division also supports the development, integration and scaling up of new and renewable energy models. The Division's goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.
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