Supervisor I, Client Services (US Healthcare experience) - Bangalore
Job Description
Company Introduction
Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide.Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.
Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you.
Job Description
The Supervisor, Client Services will be responsible for managing the daily operations of the Client Service Team. Their primary objective is to ensure the highest level of client satisfaction is achieved through training, education and management of daily work.Supervisory responsibilities to include hiring, goal setting, appraisal, development, and day-to-day coaching. The Supervisor will also be required to carry out other duties, projects, or activities as specified by their management.
Roles & Responsibilities
Why you want to work on this team:
- You will be part of a close-knit team of professionals
- You will have the opportunity to build on skills learned already, while working very closely with other departments
- This team is an integral part of making sure client services runs smoothly
- You're going to have the opportunity to help the associates that report to you grow and develop their careers
- Graduates with good academic record or equivalent
- 5+ years of experience in Revenue Cycle Management domain (US healthcare), in voice process and practice management software applications
- Minimum 2 years of work experience in a supervisory role
- Experience in Inbound international voice process would be an added advantage
- Experience with and understanding of HIPAA implementation guides for claim and other transactions
- Quickly finds common ground and tries to solve problems for all
- Sets clear direction and aligns others around common objectives
- Responsible for managing daily operations of the client service team
- Monitor / evaluate overall performance of the team to ensure SLA expectations are met.
- Analyzing data, identifying improvement opportunities, and making recommendations.
- Interviewing and hiring candidates that will be directly reporting to you
- Assisting in the training and development of your team, which may consist of up to 20 direct reports
- Assisting in other duties or projects specified by upper management
Eligibility