Customer Support Representative Jobs Opening in Infologia Technologies Private Limited at Chromepet, ChennaiLess

Job Summary: We are seeking Customer Support Representative to join our call center team. The ideal candidate will be responsible for handling customer qualifications, providing solutions, and ensuring a high level of customer satisfaction. The role involves working in a dynamic and fast-paced environment while adhering to company policies and maintaining service quality standards.Key Responsibilities:Process Adherence: Follow standard operating procedures and ensure compliance with quality and service guidelines.Problem Solving: Communicate with customer to qualify as per client’s requirement and transfer call to the second level associate.

Documentation: Maintain detailed logs of interactions and document any actions taken.Key Responsibility Areas: Meet or exceed daily, weekly, and monthly targets, including call handling time, resolution rates, and customer satisfaction scores.Required Skills:Communication: Excellent verbal and written communication skills in English.Customer Focus: Strong customer service orientation with the ability to manage diverse customer concerns.Problem-Solving: Ability to understand customer requirement effectively and efficiently.Technical Proficiency: Basic understanding of computer systems, CRM software, and telephone systems.Time Management: Ability to prioritize tasks and manage time effectively in a high-volume environment.More information about this Customer Support Representative JobPlease go through the below FAQs to get all answers related to the given Customer Support Representative jobWhat are the job requirements to apply for this Customer Support Representative job position?

Ans: There are immediate 1 job openings for Customer Support Representative in our Organisation.

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