Field Service Application Engineer

Job Description

Job Description

Provides technical & application field services & support to external customers and Agilent customer engineers. This includes reactive and pro-active actions that result in a timely and cost-effective problem resolution.

• Responsible for providing technical & application support for Agilent analytical instruments to existing & new customers & field engineers at identified locations at PAN India level
• Leads projects requiring coordination with other functions & customers
• Deliver customer education courses on-site as well at COE labs
• Cost & time effective application method deployment on Agilent instruments
• Promptly troubleshoot method/technology transfers issues from one instrument to another.
• Respond promptly to related customer queries & help in prompt resolution of customer escalations
• Training of internal & external team and provide technical support.
• To participate in programs to stimulate demand for all Agilent range of products/services and ensure timely and proper execution of those programs
• Holds product seminars for customers, prospects and employees
• To co-ordinate internally with all the field, sales team and Managers to ensure that the key customers are delighted
• Must be willing to travel extensively
• To perform Installations, Preventive Maintenance, Repair, software & hardware IQ OQ on Agilent products as & when required.

• Masters Degree in Biotechnology/Chemistry/Analytical Chemistry/Instrumentation/Pharmacy or equivalent
• Relevant 5-6 years of professional experience on analytical instruments in Liquid chromatography domain like LC, LCMS, LCQTOF etc. in field of Pharma, Biopharma/Proteomics market segments etc.
• Experience with troubleshooting and problem solving
• Experience with the Agilent solutions is desired but not essential
• Verbal and written communication is clear, respectful and timely.
• You enjoy travelling and visiting customers
• Excellent numerical, verbal and written communication skills along with good organizational & negotiation skills
• Microsoft Outlook, Excel, PowerPoint, SQL etc.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required

50% of the Time

Schedule

Schedule:Full time

Shift

Day

Duration

No End Date

Job Function

Services & Support