Training Specialist, Relay Operation Centre

Job Description

This job is with Amazon, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

You will be the face of our enablement team welcoming all new hires to ROC and managing stakeholders globally.

You will be able to not only coordinate these programs but also act as the producer for some of our most foundational programs.

• Schedule training sessions for the India region, as well as virtual instructor led trainings. This includes arranging logistics in onsite training venues, coordinating instructors and managing classes in our learning management systems.
• Liaise with attendees to accept their training requests, confirm bookings and manage cancellations/changes.
• Provide our management with information as required (e.g. forecasts, scheduling, instructor workload, course evaluation summaries, etc.).
• Liaise with global operations team to learn of updates to process and implement process changes, including attendee facing and internal changes.
• Partner with training facilitators and others to manage all operations and logistics requests regarding training courses.
• Production- Co facilitation of virtual instructor technical support in class (can't hear, can't see) some in class presentation, Keep the train running (keep sessions on time), orchestrate guest speakers, etc.
• Administrator for our learning management system, SIM, video conference licenses, etc.

• Bachelor's degree or equivalent experience
• 3+ years of experience with reviewing reports
• Hands on experience with using MS Excel and data analysis
• Familiarity with expense reports.

• Previous administrative experience
• Ability to handle ambiguous situations and rapidly changing circumstances
• Familiarity with adult learning concepts
• Ability to prioritize
• Good project management skills
• Excellent organizational skills
• Exceptional oral presentation skills, interpersonal communication, writing skills, and a desire to coach others
• Primary language requirement is English
• Recent experience in a fast-paced, multinational technology company
• Excellent communications skills including, presenting, editing, and writing, as well as accuracy and attention to detail required
• Ability to manage up
• A fast-thinking, high-energy individual with ability to work with a wide range of personalities will thrive in this role