Mumbai - IT Infrastructure Support Specialist, India
Interpolitan Money is seeking an IT Engineer to manage and optimize our IT infrastructure, ensuring seamless operations across networks, security, and systems. This role will be crucial in maintaining technology efficiency and supporting business growth.
You’ll work closely with internal teams to enhance system security, improve efficiency, and troubleshoot technical issues.
What you’ll be doing:
- Asset Lifecycle Management
- Oversee end-to-end asset lifecycle management, including procurement, assignment, tracking, and decommissioning of IT assets.
- Ensure all IT assets are properly documented, tracked, and maintained with periodic audits.
- Manage IT inventory, ensuring proper tracking, timely upgrades, and disposal of obsolete assets.
- Infrastructure Management
- Manage and maintain IT infrastructure, including servers, networks, and cloud-based services.
- Monitor system performance and proactively identify potential issues.
- Research and implement new technologies to enhance system efficiency.
- Ensure compliance with relevant IT security and data protection regulations.
- Security and Compliance
- Implement and enforce endpoint security measures, including OS patching, antivirus updates, and encryption policies.
- Implement and maintain cybersecurity best practices to protect company data.
- Support business continuity by managing data backups and disaster recovery plans.
- Support and Operations
- Provide technical support to employees, troubleshooting hardware, software, and connectivity issues.
- Configure and manage software applications, ensuring smooth business operations.
- Collaborate with internal teams to deploy IT solutions that improve workflow and productivity.
- Onboarding and Offboarding
- Streamline IT onboarding and offboarding processes, ensuring timely provisioning and deprovisioning of accounts and devices.
- Maintain user access controls and permissions, ensuring security compliance.
Requirements
o 3-5 years of experience in IT support, system administration, or network management.
o Strong knowledge of Windows and Mac operating systems, cloud platforms (Azure, AWS), and virtualization technologies.
o Experience with networking protocols, firewalls, and security solutions.
o Familiarity with IT service management tools and ticketing systems.
o Ability to troubleshoot software, hardware, and connectivity issues efficiently.
o Experience managing cybersecurity measures, including antivirus, encryption, and access controls.
o Strong problem-solving skills with the ability to work independently and as part of a team.
o Excellent communication skills and a customer-service mindset.
Nice to Have
o Certifications like CompTIA A+, Network+, Microsoft Azure, AWS, or CCNA.
o Experience in financial services, fintech, or other regulated industries.
o Knowledge of automation tools and scripting for system administration.
o Experience working in a rapidly scaling business environment.
Benefits
o Attractive base salary
o Opportunity to learn and develop new skills
o Quarterly team celebrations
o Employee health insurance
o Compulsory birthday off
o 2 days annually to volunteer for an initiative or charity
o Annual company Unplugged Week