Inbound Sales Executive Customer Service Agent

Job Description

Job Title: Inbound Sales Executive & Customer Service Agent

The ideal candidate will possess strong communication skills, a customer-centric attitude, and a results-driven approach. The Inbound Sales Executive & Customer Service Agent will be responsible for converting leads into sales and ensuring customer satisfaction throughout the entire customer journey.

Key Responsibilities:

• Inbound Sales:
• Handle inbound sales calls, emails, and chats from potential and existing customers, ensuring that each inquiry is addressed professionally and efficiently.
• Provide detailed product/service information and answer customer questions to promote and encourage sales.
• Convert inbound leads into sales by actively listening to customer needs, offering relevant solutions, and overcoming objections.
• Meet or exceed sales targets, KPIs, and other performance metrics set by the company.
• Maintain up-to-date knowledge of the companys products, services, promotions, and pricing structures to assist customers in making informed purchasing decisions.
• Utilize CRM software to track customer interactions, follow up on leads, and maintain accurate sales records.
• Customer Service:
• Provide high-quality customer service by addressing customer concerns, questions, and issues in a timely and courteous manner.
• Resolve customer complaints and issues, ensuring customer satisfaction and retention.
• Assist customers with post-purchase inquiries, including order status, returns, exchanges, and technical support if applicable.
• Escalate complex or unresolved issues to the appropriate department or supervisor when necessary.
• Educate customers about the companys policies, procedures, and available resources to improve their overall experience.
• Handle customer interactions across various communication channels (phone, email, live chat, etc.).
• Relationship Management:
• Build and maintain positive relationships with customers, ensuring repeat business and long-term loyalty.
• Foster trust by being responsive, transparent, and proactive in addressing customer needs.
• Follow up on customer satisfaction after sales and service interactions to ensure ongoing positive experiences.
• Collaborate with internal teams, such as marketing and product development, to provide feedback on customer preferences and trends.
• Administrative Tasks:
• Maintain accurate and organized records of all customer interactions and transactions.
• Update and manage customer profiles, sales opportunities, and service tickets within the CRM system.
• Ensure timely and accurate reporting of sales performance, customer feedback, and service metrics.

Skills and Qualifications:

• Proven experience in sales or customer service, preferably in an inbound sales environment.
• Excellent communication and interpersonal skills, with the ability to engage customers effectively and empathetically.
• Strong sales acumen with the ability to close deals and meet sales goals.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Knowledge of CRM software, customer service platforms, and Microsoft Office Suite.
• A positive, proactive attitude with a focus on customer satisfaction.
• Strong problem-solving skills and the ability to remain calm under pressure.
• High school diploma or equivalent required; a college degree is a plus.

Working Conditions:

• Full-time position with standard office hours; may require flexibility for extended hours or weekends depending on business needs.
• May involve working in a team-oriented environment or independently.

Benefits:

• Competitive salary and performance-based incentives.
• Health insurance and other employee benefits.
• Training and development opportunities to enhance skills and advance within the company.

If you&aposre a highly motivated individual with a passion for sales and customer service, we would love to hear from you!