Inside Sales Role - IT (1-3 yrs)

• Leadership Role
• Fantastic work culture

Our client is expertise in the field of 'Fluid Instrumentation & Process Control Systems'. Our client is the only Authorized distributor in India and Bangladesh to market, sell and service FITOK GmbH products.

The Job

You will be responsible for :

• Handling incoming queries and building good client relationships.
• Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.
• Handing over qualified leads to the sales teams with the objective of closing the sale.
• Maintaining and updating the lead generation database.
• Achieving weekly/monthly targets as set out by the business.

Technical Sales & Order Closure:

• Understand customer inquiries, technical requirements, and project specifications to provide tailored solutions.
• Engage with customers to resolve concerns and negotiate terms to finalize sales.

Customer Support:

• Serve as the first point of contact for inbound customer queries related to technical products or small orders.
• Ensure prompt follow-ups and maintain customer satisfaction by providing accurate and timely information.

Sales Pipeline Management:

• Manage and prioritize multiple small-order inquiries and ensure their timely closure.
• Track and document sales activities in CRM software, maintaining a high degree of accuracy.
• Achieve assigned targets for order volume, revenue, and customer retention.
• Maintain a high closure rate for small-ticket items within defined timeframes.

• You have at least 1 year experience within a Inside Sales / Sales Development Representative role, ideally within the Chemicals, Oil & Gas and Pharmaceuticals / Biotechnology industry.
• You have a proven track record of meeting/exceeding your targets.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of Technical Sales & Order Closure, Customer Support and Sales Pipeline Management. Strong technical acumen with the ability to explain complex products or solutions in simple terms.
• You are a strong networker & relationship builder. Excellent communication and negotiation skills.
• You are highly goal driven and work well in fast paced environments
• You are a strong team player who can manage multiple stakeholders
• Proficiency in CRM tools, Microsoft Office Suite, and technical documentation.
• Ability to manage time effectively and handle multiple inquiries simultaneously.

Qualifications:

Education: Bachelor's degree in engineering (Mechanical, Instrumentation) preferred /MBA/B. Sc

Experience:

• 2+ years of experience in inside sales, application engineering, or technical support.
• Experience in handling technical products and small-scale B2B sales is preferred.