Service Delivery Manager, Source to Pay

Job Description

Minimum qualifications:

• Bachelor's degree in Business, Finance, Engineering, Operations, or equivalent practical experience.
• 10 years of experience in management consulting, an operations-related function, or equivalent field or 8 years of experience with an advanced degree in business, accounting, or finance.
• Experience managing multiple cross-functional projects, identifying and implementing process improvements, or supporting implementation or transformation projects.

Preferred qualifications:

• Master's Degree in Business Administration.
• Certifications in Lean Six Sigma (LSS) Green Belt, Project Management Professional (PMP) or similar.
• Experience leading the process improvement projects and influencing and managing stakeholder relationships.
• Experience designing, implementing, and testing processes and controls for Enterprise Resource Planning (ERP) transformation projects.
• Experience in applying statistical methods, SQL, dashboard design, and the ability to manage multiple tasks in a dynamic environment.
• Excellent data analysis and project management skills.

About the job

You'll make processes more efficient and scalable, work to ensure the highest level of quality of our operations, and proactively minimize operational risk. Externally, you collaborate with our extended workforce partners and internally, you will collaborate across the multiple areas of the Financial Operations team.

From developing forward-thinking analysis to generating management reports to scaling our automated financial processes, the Finance organization is an important partner and advisor to the business.

• Manage the company's global supplier enrollment, purchase order creation, invoicing, and payment operations executed by our BPO partner in onshore and offshore centers, to deliver process excellence focusing on efficiency, quality, controls, and compliance to local regulations.
• Analyze data-sets to identify, prioritize, and address risks and opportunities. Drive standardization and continuous improvement.
• Identify, implement, and measure process improvements that enhance and optimize the control environment, consolidate bespoke processes, and scale with growth.
• Partner with various business and Finance teams to identify and gather business requirements, design solutions, and implement end-to-end process improvements.
• Help create integrated system requirements, set priorities, determine constraints and dependencies, define timelines, allocate resources, write detailed functional and test specifications, evaluate design alternatives and implications on functionality, effort, performance and operations, and drive projects to completion.