Customer Success Manager

Job Description

Gurgaon, Haryana, India

You will also identify opportunities for growth, foster deep client relationships, and ensure the success of Climate School rollouts.

DISCOVER your opportunity

What will your essential responsibilities include

.Manage and secure the deployment of Climate School initiatives within client organizations.

.Guide clients through post-sales processes, including technical preparation, marketing support, and launch readiness.

.Conduct regular reviews to align on success metrics and ensure client satisfaction.

.Oversee the delivery of additional projects, such as bespoke courses, new formats, translations, and content production, in collaboration with the operations team.

.Structure deliverables, meet deadlines, and fulfil reporting requirements to maintain high-quality standards.

.Identify and close upsell and cross-sell opportunities within key accounts.

.Ensure contract renewals and maximize client retention through effective engagement strategies.

.Collect and analyze client and learner feedback to inform improvements for product, content, and marketing teams.

.Collaborate with clients to source success stories and optimize adoption strategies.

.Master and utilize tools like EdApp, Rustici, and Salesforce for client support and internal processes.

.Provide support for technical integrations with LMS/HRMS platforms and other systems.

You will report to - BD Lead, India and Middle East for Climate School.

SHARE your talent

We're looking for someone who has these abilities and skills:

Required Skills and Abilities:

.Experience with project management, including structuring deliverables and adhering to deadlines.

.Tech-savvy with a working knowledge of platform infrastructure and API integrations.

.Ability to negotiate as an equal partner, balancing client needs with business objectives.

.Effective collaboration and stakeholder management abilities.

.Proactive problem-solving and adaptability.

.Exceptional organizational and multitasking skills.

.Empathy and client-centricity.

Desired Skills and Abilities:

.Background in account management, corporate marketing, or internal communication campaigns.

.Interest and conviction in environmental and climate change topics.

.Proficiency in English (additional languages are a plus).

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at . AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called Roots of resilience, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us.

• the foundation of a sustainable planet and society
• are essential to our future.

• from mangrove forests to the bees in our backyard
• by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's Hearts in Action programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see axaxl.com/sustainability.