Last Mile Operations Manager

Job Description

Key Responsibilities and Deliverables:

• Vehicle Sourcing: Procure all types of last-mile delivery vehicles, including sourcing from individual owners.
• Vendor Database Development: Build and maintain a comprehensive database of vendors to support operations.
• Customer Requirement Fulfillment: Ensure customer needs are met following company Standard Operating Procedures (SOPs).
• Operations Team Development: Lead and develop the operations team to enhance performance and efficiency.
• Branch P&L Management: Oversee and manage the Profit and Loss (P&L) for the branch's hyper local movements.
• Service Level Improvement: Implement strategies to enhance service levels and ensure commitment to performance.
• Timely MIS and Billing: Ensure Management Information System (MIS) reports and billing processes are completed accurately and on schedule.

Essential Skills and Qualifications:

• Proven experience in sourcing vehicles from individual owners.
• Minimum of 8 years experience in logistics, supply chain, or a related field.
• Strong vendor management and negotiation skills.
• Ability to develop and lead a high-performing operations team.
• Proficiency in financial management, particularly in P&L oversight.
• Excellent organizational and problem-solving abilities.
• Familiarity with industry-standard SOPs and compliance requirements.
• Effective communication skills for customer and team interactions.
• Competency in using MIS tools and managing billing processes.