Senior Business Manager (Multiple locations)

Job Description

• Be in charge of making every designer successful, and every client gets the best
• experience
• This role thrives on sales & revenue targets - you will lead the team's effort to achieve the sales target
• Prospect relentlessly to build pipeline and build strong relationships with prospects
• Own the experience we give every prospective customer from the first time they interact with us
• Develop and execute a strategic plan for the showroom / offline business unit and document and distribute competitive information
• You will lead/coach/mentor your unit of designers. Enabling the team to perform, grow and flourish is a direct indication of the effort you have built-in. Any improvements with this team will be attributed to your achievement
• Design Output-
• NPS / Net Promoter Score - This score indicates our promise to the customer.
• You will be responsible for ensuring that our NPS score is constantly 9/10 (on a 10-point scale)
• Predictability in the collection target of the unit - you will be responsible for the number and the projects which are pushed into production. Since this is linked to our collections, there is a bonus on the Business Manager to help us reach our target numbers
• As one of the leaders of your showroom, you will need to ensure undiluted customer experience across the different stages of the project/customer interface
• You will work with the central design team to bring in insights from the client/designer meetings and suggest process improvements/product improvements
• You will coordinate with different teams for ensuring customer deliverables are effectively communicated and met
• People / Team Management
• Hire and developing a great talent is an integral part of this role. This leadership role will include constantly coaching/mentoring internal team, reiterating HomeLane values across the team

• Graduate / Postgraduate
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Exposure to have built teams is an advantage
• Ability to multitask, prioritize, and manage time effectively
• The work location will be a showroom
• Saturdays & Sundays will be working
• Mondays will be weekly off