Digital Platforms Operations Manager

Job Description

Job description

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Digital platforms operation manager

In this role you will:

• Support day to day operations of digital platforms, identifying opportunities to innovate and improve efficiency/effectiveness
• Collaborate with IT to ensure platform reliability and scalability
• Track and manage Non-Functional requirements of the platforms
• Track and manage platform technical debt ensuring that legacy systems are demised and KTLO standards are maintained
• Manage specific MSII and audit findings to ensure the platforms maintain the highest operational standards
• Work with 2LOD and Audit to manage platform level risks and issues
• Support development and execution of the digital platform strategy aligned with wider Goals
• Ensure compliance with banking regulations and internal policies
• Embrace innovative approaches to operations, where appropriate and challenge where necessary to ensure best overall outcomes.
• Build trusted relationships influence and manage global/regional stakeholders to support the business to achieve the strategy.
• Building self-knowledge across a number of different businesses and functions and bringing different parts of the organisation together to deliver strategy

Requirements

To be successful in this role you should meet the following requirements:

• Experience in operations management or risk management
• Utilizing data and tools to improve operational efficiency
• Relationship management and influencing skills
• Previous experience in similar roles in a Digital Environment with experience of change programmes, within the financial services industry.
• Experience in operations management or a risk background is beneficial.
• Good understanding of HSBC values, behaviours, processes and objectives
• Strong knowledge of HSBC's Global businesses and functions
• Proven ability in working across multi-disciplinary and multi-cultural teams
• Experience engaging with senior stakeholders across the organization, challenging when necessary to ensure a balanced approach.
• Experience of developing successful engagement, communications and training strategies for global programmes / projects.
• Excellent relationship management and influencing skills
• The ability to understand the bigger picture and connect the dots where necessary to understand change impacts and opportunities
• The ability to learn quickly and digest information, whilst being able to break down complex issues and explain to stakeholders
• Bring structure to ambiguous situations and problems.
• Excellent interpersonal and communication skills with a proven ability to communicate effectively and confidently at various levels
• High level of drive and motivation to ensure successful delivery of complex transformational initiatives
• Demonstrate agile, innovative and flexible approach to change delivery

You'll achieve more when you join HSBC.

www.hsbc.com/careers

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by - HSBC Software Development India