Customer Experience Intern

Job Description

• Customer Support: Assist the customer service team in handling inquiries and resolving complaints in a timely and effective manner.
• Customer Service Management: Day-to-day operations with the customer service team, ensuring timely and effective resolution of customer inquiries and complaints.
• Customer Feedback: Collect and analyze customer feedback to identify areas for improvement and implement necessary changes.
• Cross-Functional Collaboration: Work closely with other departments, including operations, sales, and marketing, to ensure a seamless customer experience.
• Performance Metrics: Monitor and meet key performance indicators (KPIs) related to customer service and satisfaction on a daily and monthly basis.
• Customer Engagement: Develop and execute strategies to engage and retain customers, including loyalty programs and personalized communication.
• Problem Solving: Address and resolve complex customer issues, ensuring a positive outcome and maintaining high levels of customer satisfaction.
• Technology Utilization: Utilize customer service software and tools to streamline operations and enhance the customer experience.

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Analytical mindset with a knack for problem-solving.
• Proficiency in customer service software and tools.
• Ability to work independently and as part of a team.
• Passion for sustainability and plant-based products is a plus.

Duration- 2-month internship followed by full-time offers based on performance

Number of Positions- 8

Work from home

Working Days- 6 days per week

Timings- 9:15 to 7:15

Stipend- INR 15,000 for 2 months