Marketing Production Manager

Job Description

Location: Kolkata (WFO)

Key Responsibilities / Accountabilities:

• Lead team of product data orchestrators to execute product data management for artwork/packaging innovation projects
• Manage and traffic projects between innovation, artwork, asset management and product data orchestration teams to ensure seamless execution.
• Oversee timelines, resources, and deliverables for web updates and campaign launches.
• Act as the main point of contact for task coordination, resolving roadblocks, and communicating project status to all stakeholders.
• Conduct post-launch analysis to identify successes and areas for improvement in the project management process.
• Client management:
• Fostering deep relationships and ensuring alignment with their project goals
• Develop strategies to enhance client satisfaction and retention
• Respond to client requests in non-standard situations, investigating all the possibilities for a solution
• Team Development:
• Mentor and coach a high-performing client services team
• Foster a culture of growth, collaboration, accountability within the department, as well as professional development among team members
• Encourage innovative thinking and solutions across all levels of the team
• Operational Excellence: Ensure smooth day-to-day operations of managing capacity of resources, timelines, and budgets efficiently to deliver high-quality outcomes on time
• Cross-Department Collaboration: Work closely with the department leads, Artwork Management, analytics & data to ensure a unified approach to client service
• Metrics & Reporting: Regularly monitor and report on the success of innovation projects providing insights and recommendations for ongoing improvements
• Financial Management: Oversee budgets, projections, and account performance, ensuring profitability while meeting or exceeding client expectations
• Identify and deliver transformation ideas that will provide growth or productivity opportunities
• Escalate issues to director of client services that arise from work stream related activities

Qualifications (Education/Experience/Certification):

• MBA preferred, Bachelor's degree in marketing, advertising, communications, or related field
• 10+ years of client services experience, within an advertising agency
• 5+ years working in with Consumer Packaged Goods brands
• 5+ years of product data information management for large CPG or life sciences
• 5+ years of experience in project management required, with a demonstrated track record of successful delivery of increasingly complex programs. Proven experience in global program management leadership roles is strongly preferred.
• Experience managing direct reports, 3+ years of strong leadership and mentoring abilities, with experience in developing and growing talent
• Strong experience in using the Microsoft Office suite with strong Excel and PowerPoint skills

Soft skills required:

• Demonstrated strong analytical skills are required
• Strong collaborator with a demonstrated ability to lead cross functional teams
• Proven ability to effectively manage multiple projects in a dynamic environment
• Strong technical and organizational skills in addition to excellent written and verbal communication skills
• Big personality, with the ability to inspire and energize both clients and internal teams
• Results-oriented with a passion for delivering top-notch client service
• Creative thinker who excels at developing innovative solutions to meet client needs
• Strong business acumen with the ability to drive growth and profitability
• Disciplined and professional work ethic
• Respect and empathy for team members
• Ability to work under pressure
• Excellent written, oral, and interpersonal communication skills
• Ability to coordinate and support multiple stakeholders
• Ability to set priorities and be flexible in dynamic environment
• Cultural sensitivity and ability to work internationally
• Strong relationship building, communication, and influencing skills
• Should be committed and focused to succeed under challenging work environment