Senior Executive

Job Description

• Build / maintain strong relationship with end customers
• Gathering and analysis of data
• Calculate injured worker's mileage reimbursement according to each jurisdictions mileage reimbursement standards
• Evaluate incoming documents, interpret necessary information for completing assigned tasks
• Contact external parties to obtain missing information (as necessary)
• Decision making based on received requests and discretion of payment processing

• AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking support
• Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance
• Subject Matter Expert for the purpose of handling process related issues queries and escalated transactions
• QCA for the purpose of associate performance feedback and audit in order to update the training curriculum

• Supervisors at the client end for the purpose of seeking clarifications and answering queries
• Trainers at the client end for training purposes
• Once skilled, written communication with client's claims professionals for clarification or revision of the payment requests

Organizational Relationships

Reports To :Assistant Manager/ Lead Assistant Manager Supervises :None

Skills

• .Good computer navigation skills
• .Typing speed of 25 words per minute with 90% Accuracy
• .Knowledge of Microsoft Office and MS Outlook
• .Understanding of P&C insurance
• .Preferred knowledge of Web-based applications

• .Ability to navigate multiple systems and applications
• .Ability to analyze information to execute various tasks
• .Ability to produce high quality outcomes in a highly productive environment
• .Ability to make sound judgments based on available information
• .Excellent verbal & written communication skills
• .Minimum B1 - 5 on CEFon written communication
• .Excellent comprehension and analytical skills
• .Strong data entry skills and attention to detail
• .Knowledge of email and web-enabled applications would be an added advantage

• .Knowledge of MS Word & Excel and good keyboarding speed
• .Spirit of collaboration and team work
• .Keen on enhancing learning
• .Competent in documentation and conformance with policies/compliances, including audit requirements

• .Good written and spoken English (Minimum B1 - 5 on CEF)
• .Trainability
• .Ability to work independently