Senior IT Systems Engineer
Cyara Hyderabad
Job Description
Cyara is the world's leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects.Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara's team, you'll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers.
Interested to find out more about us Check out: www.cyara.com
Want to know what it's really like to join Cyara Check out this link to meet some real Cyarans and read about their individual career journey with us: https://cyara.com/employee-profiles/
As a Senior IT Systems Engineer at Cyara, you will play a crucial role in evaluating, testing, debugging, and implementing application programs that support our company infrastructure, business processes, workforce management, and operations.You will also be responsible for addressing helpdesk tickets to provide global support to our employees. Given our cloud-based applications, we seek someone with experience in cloud-based IT applications who can provide general help desk and service desk support.
Our environment includes both Windows and Mac systems. Your role will involve analyzing, installing, modifying, and supporting operating systems, databases, and utility software.
Let's talk about the role and responsibilities:
- Deploy and manage business-critical applications supporting the company IT catalog.
- Collaborate with engineering and security teams to coordinate IT policies.
- Develop and maintain documentation for supported applications, processes, and training materials.
- Work with Information Security, PeopleOps, and Business Operations to develop automated onboarding and offboarding processes.
- Develop tooling and processes for end-user asset management, provisioning, and tracking.
- Support distributed employees and contractors with day-to-day access requests, helpdesk tickets, and user onboarding/offboarding.
- Provide support services for technical issues involving desktops, laptops, or network services.
- Ensure all IT-related issues/requests are properly logged in the ticket system.
- Provide timely resolution of problems or escalations.
- Build and maintain cross-functional relationships with internal teams to drive initiatives.
- Plan and implement systems automation and integrations for enhanced efficiency.
- Assist in the ongoing evaluation and management of major vendor relationships and outsourcing arrangements.
- Develop system monitoring and support automation to enhance and scale the quality of support.
Let's talk about your skills/expertise:
- 6-8 years of experience administering and integrating SaaS applications like O365, Zoom, Slack, etc.
- 5-7 years of hands-on experience developing automation workflow solutions using SaaS workflow frameworks and integrations for repetitive or manual tasks.
- 7+ years of experience in IT within a high-growth Software as a Service (SaaS) environment.
- Experience with MDM solutions to configure and manage endpoints, including ScaleFusion (for Windows).
- Experience managing helpdesk functions for small to mid-sized companies.
- Experience deploying and managing identity and access management platforms.
- Proficiency in one of the following scripting languages: bash, PowerShell, Python.
- Hands-on experience supporting both Windows and Mac environments.
- Experience developing automation workflows and integrations for repetitive or manual tasks.
- Microsoft certification is a plus.
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Job Description
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This role is based at our beautiful campus in Hyderabad, India
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