Application Support Specialist (UNIX/SQL Support)

Job Description

Key Responsibilities:

• A day in the life of an Infoscion
• Support the Service Products across several technical domains with full spectrum of Production Support responsibilities
• Uphold high standards for timely issue resolution
• Ensure workflows processes tooling and applications are of the highest quality standard
• Contribute expertise to the management of existing and new IT products and services
• Define workarounds for known errors and initiate process improvements
• Maintain a knowledge database
• Flexible to work in APAC EMEA hours

Technical Requirements:

• ideally 4 6 years of hands on experience in IT support role within Financial services industry
• proficient with software development tools such as Unix Shell Scripting Oracle Sybase MSSQL Autosys Informatica Splunk AppDynamics Java
• good Knowledge of ITIL processes knowledge of Cloud Technologies Azure RESTful APIs Microservices Compliance and Legal IT systems is an added advantage
• ability to solve complex issues good at problem statement analysis and solution design thinking
• track record of influencing senior IT stakeholders and business partners
• confident communicator that can explain technology to non technical audiences
• capable of understanding client needs and translating this into products and services
• contribute expertise to the management of existing and new IT products and services
• define workarounds for known errors and initiate process improvements
• maintain a knowledge database
• flexible to work in APAC EMEA hours

Additional Responsibilities:

• Knowledge of more than one technology
• Basics of Architecture and Design fundamentals
• Knowledge of Testing tools
• Knowledge of agile methodologies
• Understanding of Project life cycle activities on development and maintenance projects
• Understanding of one or more Estimation methodologies Knowledge of Quality processes
• Basics of business domain to understand the business requirements
• Analytical abilities Strong Technical Skills Good communication skills
• Good understanding of the technology and domain
• Ability to demonstrate a sound understanding of software quality assurance principles SOLID design principles and modelling methods
• Awareness of latest technologies and trends
• Excellent problem solving analytical and debugging skills

Preferred Skills:

Application Support,Technology->Architecture->Architecture - ITIL,Technology->Open System->Shell scripting,Technology->Open System->UNIX,Technology->Infrastructure- Batch Scheduler->Autosys,Technology->Oracle->PL/SQL