Area Manager, UPN2

• Devise operational goals and align with business goals for the function that focuses on end-customer impact, productivity, accuracy, and speed to market.
• Establishes measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes. Manages metric performance
• Sets appropriate operational and people goals for the team at all levels and holds them accountable; Owns processes, staffing, metrics and business updates for the function.
• Manages problems, decisions, and escalations.
• Proactively identifies tool and system requirements that reduce operational defects; Ensures impact- and benefit-driven prioritization of process excellence projects.
• Works with inter-functional teams to streamline processes. Identifies and drives process excellence along with Program and Tech teams
• Contributes to data quality improvement projects by proposing enhancements to tools and working on continuous improvement of process that address key team pain-points to set them up for success.
• The person is a self-starter, set vision and manages teams and sets clear goals for team performance management. The person has track record of driving process excellence. Knowledge or experience in Six sigma, LEAN, DMAIC, Kaizen and/or statistical process control projects is a bonus

Key job responsibilities

• Devise operational goals and align with business goals for the function that focuses on end-customer impact, productivity, accuracy, and speed to market.
• Establishes measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes. Manages metric performance
• Sets appropriate operational and people goals for the team at all levels and holds them accountable; Owns processes, staffing, metrics and business updates for the function.
• Manages problems, decisions, and escalations.
• Proactively identifies tool and system requirements that reduce operational defects; Ensures impact- and benefit-driven prioritization of process excellence projects.
• Works with inter-functional teams to streamline processes. Identifies and drives process excellence along with Program and Tech teams
• Contributes to data quality improvement projects by proposing enhancements to tools and working on continuous improvement of process that address key team pain-points to set them up for success.
• The person is a self-starter, set vision and manages teams and sets clear goals for team performance management. The person has track record of driving process excellence. Knowledge or experience in Six sigma, LEAN, DMAIC, Kaizen and/or statistical process control projects is a bonus

• Devise operational goals and align with business goals for the function that focuses on end-customer impact, productivity, accuracy, and speed to market.
• Establishes measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes. Manages metric performance
• Sets appropriate operational and people goals for the team at all levels and holds them accountable; Owns processes, staffing, metrics and business updates for the function.
• Manages problems, decisions, and escalations.
• Proactively identifies tool and system requirements that reduce operational defects; Ensures impact- and benefit-driven prioritization of process excellence projects.
• Works with inter-functional teams to streamline processes. Identifies and drives process excellence along with Program and Tech teams
• Contributes to data quality improvement projects by proposing enhancements to tools and working on continuous improvement of process that address key team pain-points to set them up for success.
• The person is a self-starter, set vision and manages teams and sets clear goals for team performance management. The person has track record of driving process excellence. Knowledge or experience in Six sigma, LEAN, DMAIC, Kaizen and/or statistical process control projects is a bonus

Key job responsibilities

Are you interested in being part of Amazon's initiative to give the best in class delivery experience to our customers by working with our logistics partner across the geographies and take your skills and career to the next level? Join the Last Mile Analytics and Quality (LMAQ) team which will work to establish world class audits of our delivery partners, provide them timely feedback and be a part of Amazon’s global last mile delivery network.

• Devise operational goals and align with business goals for the function that focuses on end-customer impact, productivity, accuracy, and speed to market.
• Establishes measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes. Manages metric performance
• Sets appropriate operational and people goals for the team at all levels and holds them accountable; Owns processes, staffing, metrics and business updates for the function.
• Manages problems, decisions, and escalations.
• Proactively identifies tool and system requirements that reduce operational defects; Ensures impact- and benefit-driven prioritization of process excellence projects.
• Works with inter-functional teams to streamline processes. Identifies and drives process excellence along with Program and Tech teams- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• 2+ years of performance metrics, process improvement or lean techniques experience
• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 1+ years of performance metrics, process improvement or lean techniques experience

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