Senior Consultant

Job Description

Job Description

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Role : Senior Consultant/ Consultant

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We are growing quickly and looking for people with the best blend of experience, knowledge, talent, and ambition to join our team. If you are committed to making a difference and have the skills and experience to make things happen then you should consider joining ArisGlobal.

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Shift: Flexible to work in different shifts

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Department: Managed Services @AG

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Responsibilities:

• Manage change/ service requests coming from end users/clients using ArisGlobal products

• Take complete ownership of change ticket resolution and co-ordinate on maintenance activities of the ArisGlobal Safety system and supporting applications

• To work with various ArisGlobal product & application installation and configuration, data corrections, customizations involving Oracle/Postgre Database scripts or Java Scripts.

• To address the customers on technical questions regarding the use of and troubleshooting of our products.

• To be a point of contact for customers/ stakeholders of Arisglobal

• Work on customer specific or product specific or internal function specific end to end product deployments/upgrades

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Prerequisites for the role:

• 3- 8 years of working experience in Software applications ARISg/LSMV or other PV System

• Good knowledge of configuration, E2B Gateway set up, Distribution rules update

• Experience in application support (Level -2), change management, JIRA or other ticketing tools

• Good to have experience in incident or service request management

• Proficient level of working knowledge on writing PL/SQL queries, Jscript, PostgreSQL

• Experience in handling customer interactions, end users over multiple time zones

• Good knowledge on Pharmacovigilance process

• Demonstrate sense of ownership and independent responsibility.

• Exhibit interest towards customer support and customer satisfaction

• Excellent attention-to-detail and communication/ interaction skills

• Good project management skills, with the ability to coordinate with internal and vendor teams, infrastructure teams

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Preferred Skills:

• Oracle PL/SQL, JavaScript, PostgreSQL, SQL server

• JIRA, HP ALM, Linux/Unix, XML

• Good to have AWS Basics, AWS RDS

• Application support, Change Management, CSV Process

• Knowledge of CFR Part 11, EMEA Annexe 11 Process

• Experience/Interested in PV, Lifesciences domain

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• Bachelor of Engineering Computer Science / Information Science.n

(Candidates with other specialization are encouraged to apply)

• Master of Computer Application (MCA)