Banquet Executive

Job Description

Position Overview:

The Banquet Executive is responsible for overseeing all aspects of banquet and event operations, ensuring the highest level of guest satisfaction. They will lead a team of banquet staff, coordinate event details, and manage the banquet department's day-to-day operations.

Key Responsibilities:

Event Coordination:

Work closely with clients to plan and coordinate all aspects of their events, including weddings, corporate meetings, conferences, and social gatherings.

Ensure that all client needs and requirements are met and that events run smoothly from planning to execution.

Conduct pre-event meetings with the banquet team to review all details of upcoming events and ensure staff is prepared for their roles.

Staff Management:

Recruit, train, and supervise banquet staff, including servers, bartenders, and support staff.

Schedule banquet staff for events, ensuring adequate coverage based on event requirements and attendance projections.

Provide leadership and direction to the banquet team, ensuring they deliver exceptional service and adhere to company standards.

Operations Management:

Oversee the setup, execution, and breakdown of banquet events, ensuring that all elements meet quality standards and client expectations.

Manage banquet equipment inventory, ensuring proper maintenance and availability for events.

Collaborate with the culinary team to ensure the timely and efficient delivery of food and beverages to banquet guests.

Customer Service:

Interact with clients and guests to ensure their needs are met and their experience exceeds expectations.

Handle any guest concerns or complaints promptly and effectively, resolving issues to the satisfaction of the guest and in accordance with company policies.

Financial Management:

Assist in the development and management of banquet budgets, ensuring profitability and cost-effectiveness.

Monitor banquet expenses, including labor, supplies, and equipment, and take corrective action as needed to stay within budget.

Maximize revenue opportunities by upselling banquet services and amenities to clients.

Qualifications:

Proven experience as a Banquet Manager or in a similar role within the hospitality industry.

Excellent communication and interpersonal skills, with the ability to build positive relationships with clients, guests, and team members.

Strong leadership and team management abilities, with a focus on motivating and developing staff.

Exceptional organizational skills and attention to detail, with the ability to manage multiple events simultaneously.

Knowledge of food and beverage operations, including menu planning, food presentation, and beverage service.

Ability to work well under pressure and adapt to changing priorities in a fast-paced environment.

Proficiency in MS Office and event management software.

A degree or diploma in Hospitality Management or a related field is preferred.

Job Types: Full-time, Permanent

Benefits:

• Food provided
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person