Client solutions Manager, Amazon, Amazon Ads
If you’re obsessed with being a part of digital advertising that informs instead of interrupts; that helps customers (advertisers) deliver great products and brands, not just impressions; and that empowers customers to be decisive, rather than distract them – then we want you to come join us and make advertising even better.
Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach customers on Amazon.in, across our other owned and operated sites, on other high quality sites across the web, and on millions of mobile and tablet devices.We put the customer at the heart of everything we do and work backwards, including in advertising.
About role:
We are looking for an analytical, hands-on, detail-oriented and highly-motivated Client Solutions Manager to help scale our growing advertising business. You will work with the sales team and other Amazon business partners to deliver effective media solutions which help in achieving their business goals on our platform for our key advertisers
You should be passionate about establishing a product-market fit by engaging with internal and external partners to deliver results. You play a key role on the account team, growing the business by being the customer expert, developing brand plans inclusive of media plans and audience recommendations.You possess strong analytical ability, and will develop deep expertise in Amazon’s products and proprietary metrics to build winning campaigns and optimizing performance to derive insights and meet our advertisers needs. You also thrive in ambiguous situations, with the ability to be a self-starter and find solutions.
This is a client-facing role that is also responsible for identifying opportunities to drive incremental revenue and long-term growth. You will deliver consultative solutions for our partners, earning their trust by educating them on how to be successful on Amazon.
Key job responsibilitiesBecome an expert on Amazon solutions and adapt recommendations based on advertiser needs
Develop annual brand plans and campaign media plans
Analyze campaign performance against key metrics to identify, recommend, and implement optimizations to increase efficiency, drive high renewal rate and meet clients’ KPIsMonitor and communicate campaign progress through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns
Consult and educate advertisers with insights and solutions to achieve greater results on Amazon
Strong project management skills to impact process improvements
Work cross-functionally with sales and other Amazon partners to drive revenue and increase advertiser satisfaction
Leverage our suite of rich data, targeting and product channels to collaborate with the other teams in the development of tailored solutions that meet clients’ goalsTroubleshoot any technical or implementation issues, collaborating with internal teams to develop quick and sound solutions
Serve as a source of market intelligence for other areas of the Advertising team (e.g., product development, product marketing, pricing) and assist in the development of best practices and operational efficiencies
Co-lead monthly and quarterly reviews with advertisers2+ years of years experience with experience in digital marketing is preferred
Strong project/program management skills to drive process improvements and develop consistency in the services offered
Excellent data driven storytelling skills – you create and deliver compelling presentations
Analytical, data-driven approach to problem solving and a track record of driving results through continuous improvement
Excellent written and verbal communication skills, strong attention to detail, and good follow-through
Sound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on schedule- Experience in winning and retaining clients and establishing relationships with partners- Experience working in e-commerce
- Experience selling nascent products or services
- Experience in operations, account management, or analytics