Intect - Executive - Customer Experience - Inbound Process (1-8 yrs)

About the role:

• For a Customer Experience Inbound executive / agent, we are looking for an enthusiastic, driven and motivated individual - ideally a people's person, who will be able to -
• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Make the customers feel at ease and let them know that we've got their back.
• Identify customer needs and help them provide a 360d experience.
• Be part of the blended process, i.e Inbound calls, Outbound calls, Chats or e-mails as and when required.
• Handle Escalations of all types and nature.
• Handle Ecommerce channels.
• Meet Individual and Team targets.

To perform all duties to a high standard of customer care in attitude, approach and resolution.

Pre-requisites :

• A chance to earn monthly as well as annual incentives.
• Proficiency in English and Hindi.
• Excellent knowledge of MS Office, Excel, PowerPoint
• Fast learner and passion for sales and understanding of negotiation techniques
• Self-motivated with a results-driven approach
• Graduate degree

• You get to drive the D2C revolution in India.
• Greater responsibility and hence faster learning.
• Direct exposure to running a business.
• Great peers you can learn from.
• A lot of Fun Fridays and team building activities.