Front Office Executive

Job Description

We are seeking a friendly and professional Front Office Executive (female) to manage the front desk operations at our Adyar and Anna Nagar branches. The ideal candidate will be the first point of contact for students, parents, and visitors, and will play a crucial role in creating a positive and welcoming environment.

Responsibilities:

• Greet and welcome visitors, students, and parents with a warm and professional demeanor.
• Answer phone calls and emails, providing information about our courses, schedules, and fees.
• Manage inquiries and enrollments, ensuring accurate data entry and record keeping.
• Handle fee collections and maintain accurate records of transactions.
• Manage student attendance and maintain related records.
• Coordinate with faculty and staff regarding student matters.
• Maintain the front office area, ensuring it is clean, organized, and well-stocked with necessary materials.
• Handle administrative tasks such as filing, photocopying, and preparing documents.
• Manage incoming and outgoing mail and couriers.
• Address student and parent queries and concerns effectively and professionally.
• Assist in marketing and promotional activities as required.
• Maintain confidentiality of student and center information.
• Perform other related duties as assigned by the management.

Qualifications and Skills:

• Minimum of 1 year of experience as a Front Office Executive or in a similar customer service role. Experience in an educational institution is a plus.
• Excellent communication skills (verbal and written) in English and Tamil. Knowledge of other languages is an advantage.
• Pleasant personality with a positive and customer-centric approach.
• Strong organizational and time-management skills.
• Proficiency in MS Office (Word, Excel, PowerPoint) and basic computer skills.
• Ability to multitask and handle pressure effectively.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Professional appearance and demeanor.

Preferred Candidate Profile:

• Female candidates preferred.
• Experience in the education/coaching industry.
• Familiarity with student management software.