Sr Customer Service Executive - Hybrid Network Services Service Delivery - Tata Communications - ref. l8113923

Job Description

• The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

• Engineering Graduate with Sound knowledge in BGP, OSPF, MPLS, IP L2 and L3 technologies with 3 to 7 years of experience.
• CCNA Certification is mandatory
• Alarm monitoring, Operation-maintenance, troubleshooting & configuration of Routers, Switches, etc.
• Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
• Excel, report generation, trend and analysis is mandatory.
• Fluency in English Language oral and written communication skills are must.
• Trouble ticket creation & Resolution of trouble tickets raised by Customer / L1Teams . Fault management on all NEs and follow up with support in case of escalated cases.
• Support new Network node integrations and Acceptance.
• Ensure current license and software versions are suitable for the present network requirement.
• Capacity management and reporting in case of possible breach in capacity.
• Liaise with 3rd Party Suppliers / Vendors for resolution of the Faults / Problems needing vendor support.
• Identify root cause of Priority 1 and Priority 2 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).

• Engineering Graduate with Sound knowledge in BGP, OSPF, MPLS, IP L2 and L3 technologies with 3 to 7 years of experience.
• CCNA Certification is mandatory
• Demonstration of problem-solving skills
• Prior experience in providing technical support in fast paced, high availability, 24X7 environments.