[ref. o78527721] Service delivery Manager - Birlasoft
Birlasoft Limited Pune
Job Description
About Birlasoft:Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation.
As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities.
Join us in shaping a future where technology seamlessly aligns with purpose.
About the Job:The offshore delivery leader is accountable and responsible for driving vertical growth, P&L, Operational metrics jointly with the VBUs and sales leader and maintaining existing client relationships in order to ensure achievement of planned growth and delivery targets.
This person would work out of customer premises and would govern delivery for all projects. He/She would be first point of escalation for the customer. He/She would liaison with the offshore counterparts to ensure customer commitments are met.
Title: Service Delivery ManagerLocation: Pune
Educational Background : Masters/Professional Degree
Key Responsibilities :- P&L Management
Create, strategize and sign off P&L budgets along with the Sub-vertical leaders, Handled accounts (P&L) spread across various GEO
Ensures the vertical achieves its MTD/YTD, Q on Q targets: Revenue, EBTIDA, Operational metrics - EE and EN and aligned SG&A costs
Conducts monthly reviews on revenue margin, pipeline, utilizationIdentify key parameters of improvement for vertical growth and margins
Lead and implement all cost related initiatives for VBUs and direct projects
- Sales & Client Management
Identify opportunities for cross sell in the existing accounts
Co-own, support and propose new domain offerings/cross-sell to existing clients
Build Industry partnerships and come up with new offerings, solutions for the vertical
Support Sales and Delivery teams in proposal/solution development
Supporting onsite presales and customer presentations
Sharing customer insights with practice/sales teams, to ensure offering development in line with customer requirements
Exposure of long-term planning and execution
- Service Delivery and Project Management
Decide delivery account structure for all accounts under the vertical
Responsible for the overall delivery of the vertical
Ensure smooth operations delivery and in alignment with agreed targets
Govern and liaise with VBU delivery leaders to ensure high-quality and on-time project delivery
Drive change management with agility basis business needs
- Performance Management
Manage performance, rewards, careers and appraisals for teams
Monitor overall vertical employee performance
- Resource Management & Utilization
Periodically review overall people operating plan and utilization
Skills Required: Min. 20 years of relevant experience required.
Additional Requirements : Excellent People Management skills with strong ability to lead & mentor the team
Knowledge of Global IT systems and infrastructureClient facing experience
In-depth knowledge of domain Industry and business environment
Analytical and problem-solving capabilities
Arun Thiyagarajan (Proprietor of Swathi Business Solutions)Pune
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