Senior Manager - Telesales

Job Description

Location: Bangalore

Role Description

We are seeking a results-driven and detail-oriented Growth and Strategy Manager/ Sr. Manager. The candidate will work on various special projects across businesses, some of which will be heavy on the telesales side. This role is ideal for a candidate who is proactive, skilled in problem-solving, and has strong program management

capabilities. This role will involve working with senior stakeholders across the company hierarchy, so good stakeholder management skills are essential.

• Telesales Operations:
• Implement and optimize telesales strategies, ensuring alignment with overall business goals.
• Understand and optimize the telesales processes.
• Help improve the funnel efficiency to drive better results.
• Data Analysis & Reporting:
• Utilize advanced data analysis to identify trends, forecast performance, and provide actionable insights.
• Maintain and analyze performance data in Google Sheets to ensure accurate reporting and tracking of key metrics.
• Problem Solving:
• Apply strong problem-solving skills to address business challenges, implement effective solutions, and drive continuous improvement within telesales operations.
• Stakeholder Management:
• Work closely with internal stakeholders across departments to align objectives, communicate findings, and drive projects forward.
• Build and maintain strong relationships with relevant teams to ensure seamless collaboration and execution of initiatives.
• Program Management:
• Oversee special projects related to telesales and business growth initiatives, managing timelines, deliverables, and resources to achieve objectives.
• Drive the end-to-end implementation of projects, ensuring a structured approach to problem-solving and solution delivery.

• Bachelor's degree in Engineering (B.Tech) with 3-8 years of experience, or MBA with 1-5 years of relevant experience.
• Proven experience in leading a telesales setup with 30+ agents, with demonstrated success in driving results.
• Proficient in Google Sheets and data analysis, with a high degree of comfort in working with data to make informed decisions.
• Strong detail orientation and a commitment to understanding issues thoroughly to deliver effective solutions.
• Excellent stakeholder management skills and experience working across diverse teams.
• Problem-solving and analytical thinking
• Advanced data handling and interpretation
• Strong organizational and project management skills
• Effective communication and interpersonal skills

• Tech or MBA

Skills: problem-solving,bpo,stakeholder management,telesales strategy implementation,data analysis,problem solving,telesales strategies,google sheets,telesales management,communication skills,teleservices,management,google sheets proficiency,telesales,program management,project management,organizational skills,communication,interpersonal skills,analytical thinking