L&D Training Coordinator

Job Description

Summary:

This role will report to Senior Manager, Learning & Development.

The L&D Program coordinator is proactive, organized, and an excellent communicator. Proven client service excellence is essential in this role as the L&D Program Coordinator works with all levels of the business. The L&D Program Coordinator will organize and coordinate multiple programs, training schedules, and calendars.

Responsibilities

Program Coordination:

• Plan, schedule, and coordinate training sessions, workshops, and events across various formats (in-person, virtual, and hybrid).
• Serve as the primary point of contact for trainers, participants, and stakeholders before, during, and after programs including communications, registrations, training scheduling, follow-up, monthly resources and follow-ups, software upkeep.
• Manage training logistics, including venue arrangements, technology setup, and material distribution.

Administrative Support:

• Track participant registrations, attendance, and engagement through learning management systems (LMS) or other platforms.
• Generate reports on program effectiveness, including post-training evaluations and ROI analysis.
• Assist with program budgets, invoices, and vendor contracts to ensure financial accountability.

Communication Skills & Attributes:

• Expert written and verbal communication skills.
• Exceptional organizational and project management skills, with a strong attention to detail.
• Prefers to work with a team.
• Able to juggle multiple requests in a dynamic environment.
• Able to give and receive feedback positively.
• Engage with end-users with patience, in a professional and inquisitive manner.

Personal Attributes:

• Demonstrated excellence in customer service.
• Able to work with multiple personalities maintaining a professional demeanor.
• Detailed oriented with strong analytical skills and a commitment to high quality.
• Ability to ask questions and work collaboratively.
• Ability to use judgment in recommending client solutions.
• Process driven, with the ability to recommend and implement changes for process improvement.

Minimum Requirements:

• Demonstrated interest in learning or human resources.
• Superior organization and communication skills.
• Experience with virtual training platforms (e.g., Zoom, Microsoft Teams).
• Proficiency in Microsoft Office Suite and Learning Management Systems (Absorb preferred).

Preferred Qualifications:

• Certification in project management (e.g., PMP).
• Proficiency in business intelligence tools (e.g., PowerBI, Tableau).
• Experience in Microsoft Power Tools such as Power Automate and Power Apps.