Telecaller Female

Job Description

You will play a critical role in expanding our customer base and ensuring smooth communication between the company and auction participants.

Key Responsibilities:

• Make outbound calls to prospective clients and existing customers to inform them about upcoming auctions.
• Provide detailed information about auction items, processes, and terms.
• Assist clients in the registration process for upcoming auctions.
• Respond to customer inquiries related to auctions, including item details, registration, and bidding procedures.
• Maintain and update customer records and auction participation details.
• Follow up with leads and clients to ensure successful participation in auctions.
• Promote auction events, products, and services to potential buyers and sellers.
• Meet daily/weekly call targets and report outcomes to the Auction Manager.
• Ensure all customer inquiries are resolved promptly and professionally.
• Provide exceptional customer service and ensure client satisfaction throughout the auction process.
• Assist in post-auction follow-up, including payment collection and customer feedback.

Qualifications:

• High school diploma or equivalent; a bachelor's degree is a plus.
• Prior experience in telecalling, customer service, or sales, preferably in an auction or similar industry.
• Excellent verbal and written communication skills.
• Strong listening skills and ability to build rapport over the phone.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of the auction industry and processes is an advantage but not required.

Skills and Attributes:

• Strong communication and negotiation skills.
• Confident, polite, and customer-focused attitude.
• Detail-oriented and organized.
• Ability to work under pressure and meet deadlines.
• Problem-solving skills and proactive approach to customer inquiries.
• Team player with the ability to work independently.