International BPO Executive (US Process)

Job Description

Overview

By leveraging their skills in communication and customer service, the executive will foster a positive experience for clients, ensuring that our services meet and exceed expectations. This is an excellent opportunity for individuals looking to advance their careers in the BPO sector while being part of a highly motivated team dedicated to customer satisfaction.

• Handle inbound and outbound calls for US-based customers.
• Address customer inquiries promptly and accurately.
• Resolve complaints efficiently and maintain a positive relationship.
• Provide detailed information about products and services.
• Document customer interactions in the CRM system.
• Follow up on escalated issues and ensure timely resolution.
• Assist customers with account-related queries and issues.
• Conduct surveys to gather customer feedback on services.
• Collaborate with team members to improve overall service delivery.
• Meet or exceed performance metrics and KPIs.
• Stay updated on product knowledge and service protocols.
• Train and mentor new staff on processes and best practices.
• Identify trends in customer calls and report to management.
• Participate in team meetings and contribute ideas for improvement.
• Maintain professionalism and adhere to company policies.

• Bachelor's degree in any discipline.
• Prior experience in BPO or customer service is preferred.
• Excellent verbal and written communication skills in English.
• Familiarity with US culture and customer expectations.
• Strong problem-solving capabilities with a customer-first mindset.
• Proficiency in using computers and various software applications.
• Ability to work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to handle stressful situations with professionalism.
• Willingness to work flexible hours, including night shifts.
• Team player with excellent collaboration skills.
• Capability to learn quickly and adapt to changing processes.
• Proven track record of achieving or exceeding targets.
• Knowledge of CRM software is a plus.
• Positive attitude and a strong work ethic.
• Compliance with all policies and procedures outlined by the organization.

Skills: us process,international bpo,crm software,technical proficiency,customer service,time management,problem solving,problem-solving,communication,organizational skills,multitasking,attention to detail,collaboration,adaptability,international sales,communication skills,team collaboration