Ecommerce operations manager
MONKSTORY Chennai
Job Description
Skills: shopify, uniware, Customer Experience, Hindi, Microsoft Excel, Customer Service,
WWW.MONKSTORY.COM
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
Responsibilities- Order processing and reverse logistics
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
- At least 1 - 3 years of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- General idea about ecommerce operations.
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• Making daily reports
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Key job responsibilities
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