Manager - Service Delivery & Management
Tata Communications Limited Mumbai
Job Description
Job Description
The role is responsible for providing support for solution design, development, and implementation for specific business opportunities in Cloud & Security domain. The incumbent may lead important projects that require providing experienced project team members with instruction, guidance, and advice in all aspects of the project to ensure delivery of quality outcomes.This is an operational role, responsible for delivering results that have a direct impact on solution engineering for the assigned account/business.
Responsibilities
Provide solutioning support to sales teams in the region/function.Support bid team to prepare responses to technical aspects of RFP.
Understand pricing mechanisms and support sales team in building commercial inputs.
Preparation of technical sales materials including collateral, quotation, timeline, project plan and solution proposals.
Work closely with teams like Product, Engineering & various cross functional teams to create required solution to enhance the service offering.
Create Use cases, BOQ documents.
Provide L4 support to Operations for any design or repeated issues which needs Engineering intervention.
Conduct POC, demo as per the customer requirements, design migration plans and support project management for generating project implementation plans.
Conduct periodic session with the identified set of partners to understand new product features that would benefit customers and their product roadmap.
Desired Skill sets
Ability to understand business goals and map to technical requirements.Exposure towards working in the RFP cases.
Knowledge of creating HLD and LLD
Good understanding of use cases and able to create solutions relating to the use cases.
Proficient with MS Office tools (Word, Excel, Access, Power point, Visio)Understanding of technology and services related to the domain.
Deutsche BankMumbai
Job Description
Sub-Regional Service Delivery Manager Projects, VP
Position Overview
Job Title: Sub-Regional Service Delivery Manager Projects
Corporate Title: Vice President
Location: Mumbai, India
Role Description
• The Global Real Estate...
Mumbai
on service improvements together with the client, based on service delivery realization and deviation.
Job Description - Grade Specific
Senior Service Delivery Manager - Responsible for the quality provision of service, as well as for managing and reporting...
Immunity NetworksBorivali, 18 km from Mumbai
Job Description
Job Profile
We are looking for a dedicated Service Delivery Manager to be responsible for maintaining strong technical delivery to our customers and improving our services to maintain customer satisfaction. The Service Delivery...