Front Office Manager - ref. k3737103
Job Description
Job DescriptionDesignation:Front Office Manager
Industry: Hotel / Hospitality
Experience: 3-7 Years
Location: Gurgaon
Salary: 2-3.6 LPA
Qualification: Graduation (mandatory)
Key Responsibilities:
Front Office Operations: Supervise and manage all front desk activities, including check-in and check-out procedures.
Ensure seamless guest services and handle special requests professionally.
Team Management: Lead and motivate the front office team to deliver excellent customer service.
Train and develop staff to maintain high service standards.
Guest Relations: Address guest complaints and queries promptly and efficiently.
Ensure a warm and welcoming experience for all guests to enhance satisfaction and loyalty.
Reservation Management: Oversee room reservations, allocations, and occupancy rates.
Coordinate with the reservations team to optimize bookings and maximize revenue.
Administrative Duties: Prepare daily, weekly, and monthly reports on front office operations and guest feedback.
Monitor and manage budgets for front office operations.
Collaboration with Departments: Work closely with housekeeping, maintenance, and other departments to ensure smooth hotel operations.
Communicate effectively with the management team to align operational goals with business strategies.
Compliance and Standards: Ensure compliance with hotel policies, procedures, and industry standards.
Maintain a clean, professional, and welcoming front office environment.
Skills and Competencies: Excellent communication and interpersonal skills.
Strong leadership and team management abilities.Proficiency in hotel management software and basic MS Office tools.
Problem-solving skills and the ability to handle challenging situations.
A customer-focused mindset with attention to detail.