HR Service Delivery Analyst

apartmentAccenture placeBangalore calendar_month 
Skill required: Employee Service - HR Delivery - HR Delivery Strategy

Designation: HR Service Delivery Analyst

Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Key Responsibilities

Supply Activities
  • Process massive and individual updates on employees’ calendars:
  • role creation
  • candidate booking
  • start and end date changes
  • etc
  • Basic skill searches in myScheduling
  • Reporting such as downloading supply reports from myScheduling, preparing chargeability reports and other ad-hoc reporting requirements
Demand Activities
  • Data cleansing (updating start dates, talent segments, role fulfilment entities)
  • Ensure roles are tagged in myScheduling as open to contractors, recruiting, cross-border staffing where appropriate
  • Support with confirming roll-off dates with accounts
  • Demand reporting such as roll-offs, FTE usage on accounts
  • Follow up with projects to request feedback on CVs proposed
You will be a part of the Human Resources Shared Services (HRSS) team that supports lateral recruitment of Accenture’s Operations entity and will be responsible for building the strategy towards fulfilment of demands and exercising thought leadership in improving the overall delivery efficiency of HRSS services to its clients.

This team is accountable for delivery of talent across regions in partnership with regional recruitment teams.

This team works on designing, developing, and implementing HR Delivery Strategy to support the end to end employee experience across lifecycle. This includes coaching and advising account/engagement leads and employees when needed and coordinate and deliver HR activities.

They work on HR Operations Processes like recruitment, WFA, Benefits, Exit, Payroll, LOA etc. They work on delivery of non-commercial aspects of the outsourcing agreement as well as standards of service (related to quality, effectiveness, productivity, efficiency etc.)

What are we looking for? Good communication and relationship management skills
  • Has a liking for analytics and working with spreadsheets
  • Has an eye for detail
  • Strong organizational and prioritization skills
  • Ability to work well in a team environment
  • Intermediate Level of Excel
  • Advanced English
Good communication and relationship management skills
  • Has a liking for analytics and working with spreadsheets
  • Has an eye for detail
  • Strong organizational and prioritization skills
  • Ability to work well in a team environment
  • Intermediate Level of Excel
  • Advanced English
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems
  • Your day to day interaction is with peers within Accenture before updating supervisors
  • In this role you may have limited exposure with clients and/or Accenture management
  • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
  • The decisions you make impact your own work and may impact the work of others
  • You will be an individual contributor as a part of a team, with a focused scope of work
  • Please note that this role may require you to work in rotational shifts
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