Community Manager

Job Description

Bootstart offers a network of 15 coworking spaces across Pune, Mumbai, Bangalore, and Nagpur, providing cost-effective solutions for businesses of all sizes. Their offerings include shared dedicated desks, director cabins, private desks, conference rooms, corporate daily passes, meeting rooms, and virtual offices.

The Role

• Ensure quality control to address immediate issues, pre-empt potential future issues and identify areas for improvement when required
• Address day-to-day community issues including coordinating and managing building access as necessary
• Manage food and beverage offerings to ensure the quality and presentation are aligned with Bootstarts brand
• Oversee the daily ordering and receipt of products from vendors
• Prepare the building expense reports and budgets for Management review
• Organize the move-in and move-out schedules to minimize member issues
• Support the operation Manager in making strategic decisions regarding the operational and financial performance and process optimization of the location
• Train Community Associates and other Community Leads at your location to conduct walkthroughs and prepare reports for those occasions when you are not able to do so
• Ensure a level of uncompromising cleanliness, including management of the team of Community Service staff at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard.

• Support the touring of new members when required
• Support the research of prospective members in the tour pipeline and support followup and closing requirements when required
• Support the referral of prospective or existing members to other locations when required

• Develop professional relationships with members and proactively gather information on their needs to identify both Bootstart and member services that could help them achieve their goals.
• Identify and execute opportunities to connect members with each other.
• Support the planning and supervision of educational, professional, and personal development events based on members needs and requests.
• Ensure a gracious arrival experience for all members, prospective members, and guests of members while maintaining the necessary level of building security.
• Ensure best practices for the benefit of the broader company related to the member experience, sales, hospitality, operations, events, and training.

Ideal Profile

• Bachelor's Degree or equivalent
• Freshers for operations, sales, and hospitality - ideally from hospitality or retail
• Fluent English language, understanding of local culture required
• Financial literacy and business operations experience a plus
• Excellent interpersonal and networking skills
• Strong verbal and written communication skills
• Strong organization skills with the ability to multitask projects from start to finish
• Passion and understanding for entrepreneurial communities.

• Attractive Salary & Benefits
• Fantastic work culture
• Leadership Role