Senior Product Manager

Job Description

How is this team contributing to the vision of Providence

This team enhances our analytical capabilities and prepares vital data frameworks for enterprise contact centers, service transformation, clinical operations, and clinical engineering devices. By leveraging data-driven insights, the team plays a critical role in advancing continual service improvement and supporting Providence's mission.

• Collaborative work environment focused on learning, exploration, and experimentation.
• Empowerment of individuals and teams to achieve their full potential.
• Data-driven decision making to shape our product vision and roadmap.

• Define Product Vision: Align product strategy and identify data-driven enhancement opportunities.
• Develop Analytical Wireframes: Design wireframes and work with engineering team to build analytical solutions.
• Create Product Features: Define product feature blueprints by understanding users and using personas to prioritize pain points and opportunities.
• Collaborate with Cross Functional Team: Gather requirements, translate them into specifications, and maintain strong stakeholder relationships.
• Leverage Data Insights: Use data and analytics to inform product decisions, monitor performance, and build dashboards.
• Technical Curiosity: Curious about the product's technology and architecture, and able to apply this understanding to enhance business processes and solution design.
• Conduct Research: Perform market and user research to understand customer needs and track industry trends.

• Bachelor's degree in Computer Science, Business, or a related field. A Master's degree in Business is a plus.
• 3+ years of experience in organizing, facilitating, and supporting the planning of data analytics initiative in product management.
• Proven experience as a Product Manager, business analyst or in a similar role within data analytics teams.
• Strong background in building wireframes and developing analytical features.
• Extensive experience in SQL and data analytics.
• Experience in contact center technology domains and CRM systems is a significant advantage.
• Excellent project management skills with the ability to multitask and prioritize effectively.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Exceptional communication and collaboration skills, with the ability to convey complex ideas clearly.
• Proficiency in product management tools and techniques.